My RequestsUserlytics utilizes a credit system as part of its usage-based pricing plans to offer users a simplified way to utilize features and services across the platform. Most plans offer two types of credits: Panel Credits and BYOU (Bring Your Own Participant) Credits.
What are Panel Credits?
Panel Credits are used to access Userlytics’ panel of over 2 million global participants, recruit niche profiles, or leverage Userlytics’ UX consulting services.
- Credit Value: Under Enterprise, Premium, and Advanced plans, each Panel Credit is worth $1 USD, offering transparent pricing for any studies you run. This 1:1 ratio makes it easy to understand the exact cost of any service in US Dollars.
- Session Costs: The price per session varies depending on the study type (e.g., moderated or unmoderated), your plan and any volume discount. Check your agreement or refer to the Credit Usage Calculator in your Userlytics Dashboard.
What are BYOU Credits?
BYOU Credits are used when you provide your own study participants. For each Panel Credit purchased under the Enterprise plan, you receive a free BYOU Credit. This gives you the flexibility to conduct studies with your own participants at no additional cost.
- Credit Value: In the Enterprise Plan, the credit value required for BYOU sessions is equivalent to that of Panel sessions.
When Are Credits Deducted from My Account?
Credits are only deducted when you launch a study. They are not consumed while the study is in draft mode, giving you more control and visibility over your credit usage.
How do I Check How Many Credits I Have Remaining?
Credit visibility is available only to Admins. To view your remaining credits, follow these steps:
- Log in to your admin account dashboard and click the “Company Settings” from the drop down arrow next to your account name (located in the top-right corner of the dashboard).
2. Select “Credits” from the menu on the left-hand side of the screen.
3. From here you will be able to see the number of remaining credits available on your account.
(If under a single-team account):
(If under a multi-team account):
How Can I Purchase More Credits?
Only Admin roles can request credit purchases. To obtain more credits, follow these steps or reach out to your Account Manager or Engagement Specialist:
- Navigate to “Company Settings” from the dropdown menu next to your account name (top-right corner of the dashboard).
2. Select “Credits” from the left-hand side menu.
3. Click on the “Need More” button located at the top-right corner of the “Credits” dashboard.
4. A pop-up will appear. Enter the number of credits you would like to add to your account. A team member will reach out to verify and complete your purchase request.
How Do I Assign Credits to Different Users Within My Company?
Credit allocation depends on whether you have a Single-Team or a Multi-Team account setup:
Single- Team Accounts: All credits are automatically available to all Creators in your account. No manual allocation is needed.
Multi-team Accounts:Credits remain unassigned by default and can be allocated by an Admin to different teams as needed. Follow these steps to assign credits:
- Go to “Company Settings” from the dropdown menu next to your account name (top-right corner of the dashboard).
2. Click on “Credits” from the left-hand side menu.
3. Select “Assign Credits” next to the “Panel Credits” section.
4. Choose the desired team and allocate your available credits based on your account’s remaining balance.
From the “Credits” dashboard, you can also view the total credit usage across your account and the number of credits each team is currently using.