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Use this section for helpful articles in relation to your user testing and research goals. We're here to teach you how to make the most of your Userlytics account.
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Getting Started
- Is PayPal the Only Payment Option?
- Why am I not receiving any test invites?
- What countries are supported for testers?
- What languages do you support?
- How to re-install the Userlytics Web extension
- How to clear cookies and cache in my browser.
Mobile Testing
- Troubleshooting Guide for Black Screen Issue in Android Test Recordings
- How to join a mobile study as a tester?
- Your result didn't upload? (Recover files in iOS)
- Your result didn't upload? (Recover files in Android)
- Can I launch a test from my mobile phone or tablet?
- Mobile unmoderated study example for testers
Moderated Testing
Web Recorders
- How to Use our Unmoderated Testing Web Recorder
- How to Access our No-Download Web Recorder on Safari
- How to Access our No-Download Web Recorder on Microsoft Edge
- How to Access our No-Download Web Recorder on Firefox
- How to access our No-Download Web Recorder on Google Chrome
- How to Use our Overlay Web Recorder