Heads Up: This list of workarounds is arranged from the quickest to the last alternative.
Quick Steps
1. Restart Your Device
- Explanation: Restarting your device can clear temporary system glitches and reset app states, potentially resolving minor issues.
2. Reinstall Userlytics Recorder
- Explanation: Reinstalling the app can fix problems caused by corrupted files or improper installations. A fresh installation ensures that all necessary files are correctly placed and updated.
3. Close any running apps in the background.
Explanation: Background apps can consume system resources and interfere with screen recording. Closing unnecessary apps can free up resources and improve performance.
Instructions:
- Go to Settings > Apps > Running Apps (or a similar section).
- Close any non-essential apps running in the background.
4. Update Android OS
Explanation: Ensuring your device’s operating system is up to date can resolve compatibility issues and improve overall performance.
Instructions:
- Go to Settings > System > System Update.
- Check for and install any available updates.
5. Do not take Android tests with incognito mode
Explanation: It is advised to take Android tests in regular browsing mode to ensure that no black stream is recorded during the tests' recordings.
Intermittent Steps
5. Try to uninstall as many apps as possible from your device
Explanation: Some apps that a user might have installed could interfere with the screen recording process. If these conflicting apps are uninstalled, the issue may be resolved. Detecting which specific apps are causing the conflict is not possible because Userlytics does not have access to the app's internal technical details. Apps that manage screen overlays, recording, or security features can interfere with screen recording functionalities as they often require similar permissions and system resources, leading to interruptions or malfunctions. Uninstalling these conflicting apps could help resolve the issue, but it often requires a trial-and-error approach. Our recommendation at this step is to try to uninstall as many apps as possible from your device to increase the chance of removing any conflicting apps.
Advanced Steps
6. Factory Reset Device
Explanation: If you are facing persistent issues, you might be forced to perform a factory reset on your phone. A factory reset will restore your device to its original out-of-the-box state. It will erase all your apps, settings, preferences, and user data. This should help get rid of the bug, glitch, or virus causing the problem you're facing.
Instructions:
- Backup Your Data:
- Ensure all your important data is backed up before performing a factory reset.
- Perform Factory Reset:
- Go to Settings > System > Reset > Factory data reset.
- Follow the on-screen instructions to complete the reset.
7. Test On Another Android Device
Explanation: Alternatively, testing the Userlytics Recorder app on another Android device can help determine if the issue is specific to your device or a broader compatibility problem.
By following these steps, you should be able to systematically identify and resolve the issue causing the black stream in test recordings for Android.
Kind regards,
Userlytics Support Team